Refund policy

Last updated: August 30, 2026

At Borevia North, many of our uniforms, apparel and related products are custom-made specifically for a team, organization or individual. Because customized products are produced according to approved specifications, our return and refund process differs from that of a traditional retail store.

Please review this policy carefully before approving an order.

CUSTOM AND PERSONALIZED PRODUCTS

Custom-made, personalized or specially produced products are generally not eligible for return, exchange or refund due to change of mind once production has begun.

This includes products customized with elements such as:

team colours;
logos or artwork;
player names;
player numbers;
custom sizing selections;
team branding; or
other customer-approved specifications.

Before production begins, customers are responsible for carefully reviewing and approving all relevant order information.

ORDER APPROVALS

Customers are responsible for confirming the accuracy of information supplied or approved for production, including:

spelling;
player names;
player numbers;
quantities;
sizes;
colours;
logos;
artwork;
garment selections; and
customization details.

Borevia North is not responsible for errors that appear exactly as supplied or expressly approved by the customer, except where otherwise required by applicable law.

If you notice an error before production begins, contact us immediately at info@borevianorth.ca. We will make reasonable efforts to correct the order before production, but changes cannot be guaranteed once production has started.

CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible at info@borevianorth.ca.

Orders that have not yet entered production may be eligible for cancellation, subject to any design, setup, administrative or other costs already incurred.

Once a customized order has entered production, cancellation may no longer be possible and payments or deposits associated with work already performed may be non-refundable.

Any order-specific cancellation terms communicated in a quotation, invoice, order confirmation or written agreement will also apply.

SIZING

Customers are responsible for reviewing available sizing information and selecting appropriate sizes before approving an order.

Sizing may vary between garment styles, materials and manufacturers. Size charts and recommendations are provided as guidance and do not guarantee a particular fit.

Customized products generally cannot be returned or exchanged solely because an incorrect size was selected by the customer.

If Borevia North or its production process supplied a size materially different from the size that was ordered and approved, contact us so that we can investigate the issue.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives:

damaged;
defective;
with a manufacturing error;
materially different from the approved specifications; or
as an incorrect item,

Please include:

your name;
team or organization name;
order information;
a description of the issue; and
clear photographs showing the problem where applicable.

We will review the issue and determine an appropriate resolution.

Depending on the circumstances, this may include:

correction;
repair;
replacement;
reproduction of the affected item;
store credit; or
refund.

The appropriate remedy will depend on the nature of the issue and applicable law.

PRODUCTION VARIATIONS

Because custom sportswear is manufactured using physical materials and production processes, minor variations may occur between digital mockups and finished products.

Examples may include reasonable variations in:

colour appearance;
print positioning;
stitching;
fabric appearance;
measurements; or
other manufacturing characteristics.

Minor variations that do not materially affect the intended appearance, function or approved design of the product will not necessarily constitute a defect.

RETURNS

Do not send products back to Borevia North or any production partner without first contacting us and receiving return instructions.

If a return is required as part of an approved resolution, Borevia North will provide instructions regarding where and how the affected product should be returned.

Products sent without prior authorization may not be accepted.

NON-CUSTOM PRODUCTS

If Borevia North offers non-customized or stocked products in the future, separate return eligibility may apply to those products and will be communicated at the time of purchase.

Unless otherwise stated, this policy primarily applies to customized and made-to-order products.

REFUNDS

When a refund is approved, it will generally be issued using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

Any approved refund may exclude costs that cannot reasonably be recovered, such as completed customization work or other costs already incurred, except where applicable law requires otherwise.

CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

CONTACT US

For questions about returns, cancellations, defects or order issues, contact:

Borevia North
Email: info@borevianorth.ca