Shipping policy
Last updated: August 30, 2026
Borevia North provides custom sportswear and team uniforms that are typically made to order. Because our products may require design approval, customization, manufacturing and shipment before delivery, order timelines can vary.
ORDER PROCESSING AND PRODUCTION
Before an order enters production, Borevia North may require confirmation of details such as:
- garment selections;
- quantities;
- sizes;
- player names and numbers;
- logos and artwork;
- colours;
- customization details;
- delivery information; and
- any required payment or deposit.
Production timelines generally begin only after all required approvals, information and payments have been received.
Any production or delivery timeline communicated before final approval should be considered an estimate unless Borevia North expressly confirms otherwise in writing.
ESTIMATED DELIVERY TIMES
Estimated delivery dates may depend on factors including:
- order size;
- product type;
- level of customization;
- artwork approvals;
- manufacturing requirements;
- product availability;
- shipping method;
- destination;
- customs processing; and
- carrier conditions.
Borevia North will make reasonable efforts to communicate expected timelines for each order.
Because many products are custom manufactured, customers should place orders as early as reasonably possible before the date the uniforms are required.
SHIPPING DESTINATIONS
Borevia North primarily serves customers in Canada.
Shipping availability to other locations may be considered on a case-by-case basis.
SHIPPING COSTS
Standard shipping within Canada is generally included in the price quoted by Borevia North unless otherwise stated in writing.
This means customers will not normally be charged a separate standard shipping fee in addition to the approved quoted price.
Additional charges may apply in exceptional circumstances, including:
- expedited or rush delivery;
- special delivery requirements;
- remote or restricted delivery locations; or
- customer-requested shipping arrangements outside the standard service offered.
If an additional shipping charge applies, Borevia North will communicate it before the customer approves the order.
CUSTOMS, DUTIES AND IMPORT PROCESSING
Some Borevia North products may be manufactured through international production partners.
Where customs processing, duties, brokerage, import charges or similar costs form part of Borevia North's normal fulfillment process, those costs will be incorporated into the customer's quoted order price where applicable.
Customers will not be charged unexpected shipping, customs or import costs by Borevia North without those costs being communicated beforehand.
If an unusual destination, delivery method or customer request creates additional charges, Borevia North will communicate those costs before proceeding.
DELIVERY DELAYS
Production and delivery dates are estimates unless expressly guaranteed in writing.
Borevia North is not responsible for delays caused solely by circumstances outside our reasonable control, including:
- carrier delays;
- customs delays;
- severe weather;
- transportation interruptions;
- labour disruptions;
- manufacturing interruptions;
- supply shortages;
- government actions; or
- other events beyond our reasonable control.
If we become aware of a material delay affecting an order, we will make reasonable efforts to communicate the situation to the customer.
CUSTOMER DELIVERY INFORMATION
Customers are responsible for providing complete and accurate delivery information.
Please review shipping details carefully before confirming an order.
If an incorrect or incomplete address is supplied and results in additional shipping charges, failed delivery or reshipment, the customer may be responsible for the additional costs.
If you notice an address error before shipment, contact Borevia North as soon as possible at:
TRACKING
Where tracking information is made available by the carrier, Borevia North may provide it to the customer after shipment.
Tracking availability and update frequency depend on the applicable shipping provider.
LOST OR DAMAGED SHIPMENTS
If a shipment appears to be lost, arrives damaged or contains missing items, contact Borevia North promptly at:
Please provide:
- your name;
- team or organization name;
- order information;
- a description of the issue; and
- photographs of damaged packaging or products where applicable.
Borevia North will review the situation and, where appropriate, work with the applicable carrier, production partner or customer to determine a suitable resolution.
Do not discard damaged packaging or products until the issue has been reviewed, as photographs or additional information may be required.
PARTIAL SHIPMENTS
For larger or complex orders, products may occasionally be delivered in more than one shipment.
If this occurs, Borevia North will make reasonable efforts to communicate the expected shipment arrangement.
DELIVERY DEADLINES
If your team requires uniforms by a specific tournament, league, event or season date, please communicate that date to Borevia North before approving the order.
Borevia North will consider requested deadlines when coordinating production, but a requested delivery date is not guaranteed unless Borevia North expressly confirms that guarantee in writing.
CHANGES AFTER SHIPPING
Once an order has been shipped, changes to the delivery address or delivery method may not be possible.
Any additional carrier fees resulting from a customer-requested change after shipment may be the responsibility of the customer.
CONTACT US
For questions regarding shipping, delivery or order status, contact:
Borevia North
Email: info@borevianorth.ca